Cancellation Policy

Please honour your stylist’s time by arriving for your appointment on time and ready to go.

Honouring time

Our schedule has been intentionally crafted to maximize the number of guests we can serve each day.  We want to respect each guest's valuable time with an efficient and relaxing experience. Our stylists have carefully choreographed their schedules to complete your service at a relaxed, rejuvenating pace.  Arriving on time is an important role you play in helping us give every guest an excellent experience and keep things running smoothly. 

Arriving Late

Please give yourself extra time to park in Guelph’s busy downtown core so you can arrive relaxed and on time. Due to a full schedule and subsequent appointments, it may not be possible to complete your full service if you arrive late. Arriving more than 15 minutes late without notice will result in full payment owing, and re-booking your appointment at a different time.

Change or Cancellation

A minimum of 48 hours’ notice is required for changing or canceling an appointment. Failure to provide notice as required (by phone or email) will result in half the estimated value of your appointment being charged to your card on file / your account. Failure to attend your appointment without contacting us in advance will result in the full estimated value of your appointment being charged to your card on file / account. Cancelations due to illness are generally exempt from cancellation fees, however the final billing decision is at the discretion of the stylist.